Developing a framework of the knowledge, skills, and business behaviors that every person uses in the performance of their role sounds complicated, but it doesn’t have to be. In this 2nd of 4 programs, I share resources to use as an outline and I describe the building block process I use to define competencies and develop a competency framework involving skilled practitioners as they perform. Begin by observing what and how their work is done, identifying the level of expertise needed to be successful, and defining the level of proficiency required to perform successfully is then followed up with conversations focused on how to obtain these varied skills and how long it takes.
Creating a competency framework involves a thorough examination of the complete set of skills people use daily and provides an increased level of understanding and connection between the individual role, the team processes, and where the strategic alignment to organizational performance fits in. Let’s talk more about how you can use learning as a strategic business and retention tool. We can Zoom or even use the phone to talk because together, we are stronger, and we don’t need being remote or at a distance to keep us from connecting and engaging – let’s learn and work together! I’ll bring some coffee….